Health Care Services

Patients have come to your healthcare facility for medical attention, and are seeking the opportunity to heal quickly and safely.

Hospital Staff have to work very closely with the Environmental Services department to ensure that all support services are an integrated system that serves the patient together as a team

There needs to be consistent, and clear communication between nursing departments and environmental services team members:

• Maybe that is a nurse who calls down to the EVS department that a patient got sick and needs a quick freshen up so their room does not have a foul odor throughout the night
• Maybe that is the bed control nurse trying to clear out the ER, and ensure that sick patients have a room to heal in more quickly, and they call the EVS team to coordinate discharges
• Maybe that is a nurse who calls down for some fresh linens to support a patient who wants to feel warm and comfy at night with a nice blanket
• The nursing department cant notify an EVS cleaner of an isolation room that should be terminal cleaned & disinfected, and help reduce a healthcare associated infection

EVS department personnel should ensure that all support staff have clean & disinfected departments:

• Hospital staff need to feel happy & healthy if they are going to help a patient feel the same way
• A doctor with a clean desk area feels organized heading into their dictation, and is freed up to think more clearly about patient care solutions
• A nursing assistant working with access to soap dispensers that are properly filled helps to support hand hygiene in between the treatment of patients
• Perhaps a swept out, and neat nursing station floor allows a respiratory therapist maneuver more quickly to a patient who might be having an emergency, and needs support now down the hall
• Family members will feel confident in the hospital staff who are approached in clean working environment
• Supported nursing leads to higher production, and lower overhead costs

Other Support Services should align with your EVS department to identify, and complete work orders:

• Maybe that is an housekeeper who lets Plant Ops know a toilet needs repair for a patient or their family member
• Maybe that is a housekeeper working with the patient transport team to understand arrival time, and ensure that their room is cleaned & ready for use
• Maybe that is a food service manager who spilled a coffee delivery, and needs a mop up so the patient is not walking on a dirty floor
• Maybe that is the EVS department working with supply chain to set up hands free drying systems in the main lobby restrooms to promote a hygienic, and efficiently utilized space
• Identifying maintenance requests helps you consistently understand the condition of your plant, and to budget appropriately

Visitors who enter a healthcare facility need to feel confident that their loved ones are getting the attention, and treatment that they deserve, and require to heal correctly by their provider.

• Integrated EVS department personnel know exactly where to direct visitors who are looking for a patient, a doctor, or an administrator
• Visitors are more likely to trust EVS department personnel are wearing distinct uniforms, and are easily identifiable with name tags
• Visitors can tell when EVS personnel are proud and motivated to be at work by their smile, mood & effort
• EVS cleaners provide a great first impression to visitors by using clean & disinfected equipment & supplies
• A clean building helps build long lasting relationships with your visitors who continue using you as a provider because they trust you, which is a financial plus