Product Details - Mentdesk

ServiceDesk Standard Modules

Ability to Create and Update an existing Service Request.
Ability to search an existing Service Request to view and update.
Service Request categorization, prioritization is done followed by detailed diagnosis
Once root cause is analyzed, the same is recorded with appropriate solution and marked as Resolved
Reports to evaluate Service Request Management are available.

Feature available to choose a suitable workflow of the configured workflows in the application for a specific department with particular incident priority.
Pictorial representation of the workflow to depict how the incident steps through workflow steps.
Ability to configure a default workflow for the application, department
Option available to have a custom workflow designed and configured.

A list of IT services templates helps the users to create the service request within few clicks.
A new joinee or any employee can create the request assigning to the right person for approvals with the help of this Service Catalog.
It automates directing to the right department workflow tasks meeting the SLAs, notifications

Track, Monitor, Review and Approve time spent by project team members on the project
Flexible entry – Submit timesheets from anywhere, at any time
Effective reporting – single view of the total time spent on the project with the breakup of time spent on individual activities within the project
Include Tracking – Track worked hours and allocate directly to projects or tasks expediting project management and project accounting processes.

Create different type of Surveys, Opinion polls with single or multiple type answering options
Ablility to selectively activate a survey for a defined date range.
Ability to send Survey invitation emails to all or selected employees.
Employees who have the invitiation to participate in the opinion poll can complete the survey forms from self service portal.
Detailed reports are made available for the feedback received that also highlight percentage of total participants who participated in the survey.